Warranty obligations

В Electro Shop We sell only proven equipment and provide an official guarantee for the entire range.

⏳ Warranty period

The warranty period for goods in our store is from 14 days to 10 years. The exact period is indicated in the card of each product and in the warranty card.

🛠️ Service

  • Repairs and maintenance are carried out in official or certified service centers.

  • To apply, you must have: original completed warranty card (with seal/signature) and payment document (check).

  • Transportation of the defective product to the service center is at the expense of the Buyer.

❌ When is the warranty not valid?

The service center may refuse warranty repair if:

  • Software interference: unauthorized software modification.

  • Loss of identity: inability to read the serial number.

  • Violation of integrity: damaged factory seals or unauthorized opening of the case.

  • Design change: repair or replacement of internal components by third parties.

  • Incorrect installation: connection in violation of the instructions.

⚠️ Non-warranty cases

The warranty does not cover damage caused by:

  1. Natural wear and tear and end of life.

  2. Problems with the power grid: emergency power surges or incorrect connection.

  3. External influence: exposure to extreme temperatures, liquid, dust or foreign objects getting inside.

  4. Natural disasters: natural phenomena that have violated the integrity of the device.

  5. Incompatibilities: Breakage due to use with poor-quality or incompatible products from other manufacturers.

💡 Our advice:

When receiving the goods at Nova Poshta or at our office at 32400, Khmelnytskyi region, Dunaivtsi city, 43a Franz Lander St., 2nd floor, be sure to check for completeness and absence of visible defects in the presence of a company representative.