{"id":10881,"date":"2026-02-11T10:15:52","date_gmt":"2026-02-11T08:15:52","guid":{"rendered":"https:\/\/electro-shop.com.ua\/?page_id=10881"},"modified":"2026-03-08T09:47:11","modified_gmt":"2026-03-08T07:47:11","slug":"return-and-exchange-of-goods","status":"publish","type":"page","link":"https:\/\/electro-shop.com.ua\/en\/povernennya-ta-obmin-tovaru\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"<h1 style=\"text-align: center;\">Return and exchange of goods Electro Shop<\/h1>\n<p>Return and exchange of goods in <b>Electro Shop<\/b> is carried out in accordance with the Law of Ukraine &quot;On Consumer Protection&quot;. We strive to make the return process as simple and convenient as possible for our customers.<\/p>\n<hr \/>\n<h2>\ud83d\udd52 Product return terms<\/h2>\n<p>You have the right to return or exchange goods of proper quality within <b>14 days<\/b> from the moment of receipt of the order, excluding the day of purchase.<\/p>\n<ul>\n<li><b>Refund<\/b> is carried out during <b>3\u20137 business days<\/b> after receiving and checking the goods in our warehouse.<\/li>\n<\/ul>\n<hr \/>\n<h2>\u2705 Terms of return or exchange<\/h2>\n<p>Exchange or <a href=\"https:\/\/electro-shop.com.ua\/en\/refund_returns\/\" title=\"Return Policy\"  data-wpil-monitor-id=\"445\">return<\/a> possible provided that the following requirements are met:<\/p>\n<ol>\n<li><b>Product condition:<\/b> The product has not been used and has no signs of use.<\/li>\n<li><b>Appearance:<\/b> no scratches, scuffs, traces of installation or damage.<\/li>\n<li><b>Equipment:<\/b> Complete set, instructions and factory markings preserved.<\/li>\n<li><b>Packaging:<\/b> It is advisable to keep the original packaging for safe transportation.<\/li>\n<li><b>Purchase document:<\/b> a check or other document confirming payment.<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\udeab Non-returnable items<\/h2>\n<p>In accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, some categories of goods of proper quality are not subject to exchange or return.<\/p>\n<ul>\n<li>Products with individual characteristics or made to order.<\/li>\n<li>Goods with mechanical damage caused by the buyer.<\/li>\n<li>Goods that have been used or have signs of assembly.<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udce6 How to return goods<\/h2>\n<p>Before sending the goods, be sure to contact our manager to approve the return.<\/p>\n<ol>\n<li><b>Delivery &quot;Nova Poshta&quot;\u00ab<\/b><br \/>\nSend the goods to:<br \/>\nDunaivtsi, branch number 1<br \/>\nRecipient: <b>Pratsevich Gennady Maryanovich<\/b><br \/>\nPhone: +38 (093) 734 1026<\/li>\n<li><b>Back in the office<\/b><br \/>\nKhmelnytskyi region, Dunaivtsi city,<br \/>\nFranz Lander St., 43a, 2nd floor.<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\ude9a Shipping costs<\/h2>\n<ul>\n<li><b>If the product is of good quality<\/b> (the product did not fit) \u2014 the shipping costs are paid by <b>buyer<\/b>.<\/li>\n<li><b>If the product has a manufacturing defect<\/b> \u2014 shipping costs are paid by <b>shop<\/b>.<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udcc4 What is needed to process a return<\/h2>\n<ul>\n<li>The product is fully equipped.<\/li>\n<li>Document confirming purchase.<\/li>\n<li>Return application (executed by the manager).<\/li>\n<\/ul>\n<p><b>Any questions left?<\/b><br \/>\nContact our managers by phone <a href=\"tel:+380937341026\"><b>+38 (093) 734 1026<\/b><\/a> or in messengers.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u0442\u0430 \u043e\u0431\u043c\u0456\u043d \u0442\u043e\u0432\u0430\u0440\u0456\u0432 Electro Shop \u041f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u0442\u0430 \u043e\u0431\u043c\u0456\u043d \u0442\u043e\u0432\u0430\u0440\u0456\u0432 \u0443 Electro Shop \u0437\u0434\u0456\u0439\u0441\u043d\u044e\u0454\u0442\u044c\u0441\u044f \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u043d\u043e&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10881","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/pages\/10881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/comments?post=10881"}],"version-history":[{"count":0,"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/pages\/10881\/revisions"}],"wp:attachment":[{"href":"https:\/\/electro-shop.com.ua\/en\/wp-json\/wp\/v2\/media?parent=10881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}